Covid-19 Dealership Announcement

Dear Valued Customers,

While Auckland is under Alert Level 3 there are some strict guidelines around servicing cars. Please read all the instructions below or email us on alertlevelhelp@ssangyong.nz with any questions, before you arrive onsite for your service booking.

Our staff will follow the Government’s Safety Guidelines and use contactless business processes to ensure a safe and hygienic transaction. We will always make arrangements for our higher-risk clients, or those with compromised immunities. Simply let us know and we will do our best to accommodate.

TRACER APP:

All dealership visits must be registered on the NZ Covid Tracer App. Please download this application onto your smartphone in advance. 

SERVICE CONFIRMATION IN ADVANCE:

If you have a booking during level 3 our service team will be in contact prior to your booking by email, this email with contain a repair order describing the work you’ve requested. It is essential you electronically sign this and return before your booking. If you prefer to print, sign and return that is also fine. Without this returned we will not be able to confirm your booking for you.

CAR DROP OFF:

On the day of the booking, we ask that you:

  • park your vehicle in the designated area
  • check into the NZ Covid Tracer App
  • drop your key in the lock box beside the main door and then you can leave
  • One of our team will then take care of your car from there.
  • Note: Please one key only at drop off (your car key)

SERVICE PAYMENT:

When your car service is complete one of the service team will email you the invoice for payment. Once we have confirmation of this payment you will be free to collect your car. Should you wish to pay by credit card on receiving the email invoice call us on 09 295 1660 and make arrangement with the team to pay over the phone.

CAR PICK UP:

Your sanitised key will be placed on the floor of your car 5 minutes before your arrival

On arrival, please check into the NZ Covid Tracer App. Please allow extra time to ensure a safe and secure transfer of your vehicle.

LOAN CAR AND WAITING LOUNGE:

We are unable to provide loan cars or a waiting lounge during Alert Level 3. If your booking includes either and you wish to reschedule, please let us know by phone or email takaniniservice@ssangyong.nz 72 hours in advance and we will rebook you at a later date. 

VEHICLE COLLECTION:

We will be offering a contactless vehicle collection for service bookings free within a 10km radius of the dealership, if you wish to use this please advise when sending back your signed repair order prior to your booking, please ensuring we have your pickup address and mobile number correct on our records. Some areas may not be covered due to staffing levels.

For this service we ask that the vehicle is parked ready to go with the key in it, we will call you on arrival, please respect the social distancing protocols.

Once the work is complete and paid, we will arrange your vehicle to be returned following the same process.

TAKANINI SSANGYONG & LDV COMPLIANCE:

We will be maintaining the highest standard of social distancing, hygiene and sanitising practices.

Our staff will be wearing masks at all times when entering your vehicle our staff will be wearing gloves that will be changed between every vehicle. We will be wiping down with sanitised wipes all surfaces in your vehicle that has been touched before returning your vehicle to you

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